Support
How paid pilot customers contact NetRisk for onboarding, technical support, security questions, deletion, export, or incident escalation.
Last updated: 2026-06-07
Contact paths
General pilot support: support@netrisk.io. Security reports: security@netrisk.io. Privacy, export, and deletion requests: privacy@netrisk.io.
Customers should include workspace name, requester role, affected route or workflow, screenshots where safe, and urgency. Do not include secure tokens or raw evidence contents in email.
Escalation expectations
Sprint 1 pilot support is founder-led and does not yet include a formal contractual SLA unless agreed separately in a signed pilot agreement.
Security-impacting issues, secure-link failures, cross-tenant concerns, data deletion/export requests, and blocking onboarding failures should be marked urgent.
Workspace settings
Workspace admins can use app settings for users, roles, approved domains, plan visibility, retention/export preferences, and support contacts where those controls are available.
Settings marked display-only or support-assisted require NetRisk support to complete the underlying operational work.